You'll be happy to know:
We have great response times and receive a lot of good feedback reflecting this. Pre-sales can be up to 24 hours at an absolute maximum wait period, otherwise within an hour.
Not a guru? Not a problem, we are great at explaining possible options and scenario's to help both parties understand the end result.
Be as detailed as you want, we are very technically minded and will aim to reply with information matching your level of expertise.
Don't speak English? Thats ok, use good translator, we'll give it a shot as well!